CX Team Member

Foot Locker; Greater London; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Employee discounts

Wellbeing options

Company sick pay

Development opportunities

Job summary

Foot Locker is looking for passionate individuals who love athletic sneakers and apparel. Your role is to engage customers and provide them with an outstanding in-store experience.

You will work as part of a team to maintain high personal and productivity goals while ensuring every customer is satisfied. The position requires confident engagement with customers, and the opportunity for development and discounts adds to the appeal of joining our fun work environment set in a vibrant store on

Qualifications

• 0-3 years of retail experience.
• Confident and comfortable engaging customers.
• Motivated to achieve great results from interaction with customers.
• Initiates completion of tasks without supervision.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Ensure high levels of customer satisfaction through product knowledge.
• Deliver sales and outstanding customer experience.
• Maintain personal and productivity goals.
• Connect with every customer by asking open-ended questions.
• Learn and share expertise of products and trends.
• Maintain awareness of all product knowledge.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Customer engagement

Motivation

Task initiation

Flexible availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

542-546 Oxford Street
City
London
State/Province
UK
Postal Code
W1H--1LT