CX Team Member

Foot Locker; Newcastle upon Tyne; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Competitive pay

28 days holiday

Employee discounts

Wellbeing options

Employee Assistance Program

Sick Pay scheme

Internships

Development Opportunities

Job summary

Foot Locker is seeking enthusiastic individuals for retail roles at Eldon Square in Newcastle-Upon-Tyne. You will engage with customers, share your passion for athletic sneakers and apparel, and achieve sales goals while providing exceptional service.

Ideal candidates will have retail experience, engaging personality, and flexible schedules. We offer competitive pay, holiday, and discount benefits!

Qualifications

• 0-3 years of retail experience preferred.
• Confident and comfortable engaging customers.
• Motivated by interactions with customers and products.
• Ability to complete tasks without supervision.
• Flexible availability including nights and weekends.

Responsibilities

• Ensure high levels of customer satisfaction.
• Deliver outstanding customer experience and meet sales targets.
• Maintain personal and productivity goals.
• Connect with every customer to assess needs.
• Learn and share product expertise to fit customer needs.
• Maintain awareness of product knowledge and trends.
• Contribute to a positive work environment.

Skills

Retail experience

Customer engagement

Motivated

Task initiation

Flexible availability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

Eldon Square

City

Newcastle-Upon-Tyne

State/Province

UK

Postal Code

NE1--7XS