CX Team Member

Foot Locker; Bradford; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Hourly pay £10–£14.12

Holiday entitlement 28 days

Discount 30–50%

Wellbeing program

Employee assistance program

Sick pay

Head Office internships

Ambassador programme

Development opportunities

Job summary

Foot Locker in Bradford is seeking an energetic retail associate to talk about athletic sneakers and apparel, engage customers with warmth, and drive store sales. You’ll work in a team while developing your product knowledge and delivering an outstanding in-store experience.

Ideal candidates are comfortable guiding conversations, know products well, and can work flexible hours including nights and weekends. A positive attitude and collaboration are essential.

Qualifications

• 0-3 year of retail experience.
• Confident and comfortable engaging customers to deliver an elevated experience.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
• Initiates completion of tasks or activities without necessary supervision.
• Flexible availability - including nights, weekends, and holidays.

Responsibilities

• Ensure high customer satisfaction by knowing all products and collaborating with colleagues.
• Drive sales and deliver outstanding customer experience and operations.
• Maintain personal and productivity goals.
• Engage with customers by asking open-ended questions to understand needs.
• Learn and share product expertise and trends to meet customer needs.
• Maintain up-to-date product knowledge on current and upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Retail experience

Customer engagement

Communication

Proactivity

Flexible scheduling

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £14.12 per hour
• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• WellHub - Daily Wellbeing options for Employees
• Employee Assistance Program - Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address
Eastbrook Mall, Su 60
City
Bradford, West Yorkshire
State/Province
UK
Postal Code
BD1--1HA