Shift Leader

Caffe Nero; Romsey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffee chain in Romsey is seeking a Shift Leader to support store operations and lead a team. The ideal candidate will have experience in customer service and team leadership, with opportunities for personal and professional development. Join a friendly team and enjoy benefits like free drinks and discounts. This is a permanent, full-time position with a starting pay of £12.26 per hour, increasing to £12.41 with service.

Benefits

Unlimited free handmade drinks

Up to 75% off food and packaged drinks when on shift

Career and personal development opportunities

Recommend a friend scheme

Length of service recognition

Access to discounts and rewards platform

Incentive scheme for customer satisfaction

Qualifications

• Some experience as a Supervisor or Team Leader is preferred.
• A great attitude and energy for interacting with customers.

Responsibilities

• Support the running of the store and lead the team.
• Deliver great customer service and maintain standards.
• Provide training and support to team members.

Skills

Customer service

Team leadership

Communication

Job description

Shift Leader

• Posting date: 14 November 2025
• Salary: Not specified
• Additional salary information: to £12.41
• Hours: Full time
• Closing date: 14 December 2025
• Location: Romsey, SO51 8NB
• Company: Caffe Nero Group Ltd
• Job type: Permanent
• Job reference: cn-27855

Shift Leader at Caffè Nero

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that, don't worry, we'd still love to hear from you.

What you can expect:

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!

At Caffè Nero you really can be you, with us.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.