Shift Leader

Caffe Nero; Gerrards Cross; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee shop chain in Gerrards Cross is looking for a Shift Leader to manage store operations and lead the team. You will provide excellent customer service and ensure the highest standards of coffee and food. Ideal candidates will have some supervisory experience, but enthusiasm and a great attitude are more important. The role offers competitive pay and several perks, including discounts on products and career development opportunities.

Benefits

Unlimited free handmade drinks

Up to 75% off food and packaged drinks while on shift

Recommend A Friend Scheme

Length of service recognition

Access to benefits platform with discounts

Qualifications

• Experience as a Supervisor or Team Leader preferred but not required.
• Great attitude and love for interacting with customers.

Responsibilities

• Support the running of the store.
• Lead the team and deliver excellent customer service.
• Maintain high standards of coffee and food.

Skills

Customer service

Team leadership

Energy

Job description

Shift Leader

CAPTION: Job details

• Posting date: 13 November 2025
• Salary: Not specified
• Additional salary information: to £12.41
• Hours: Full time
• Closing date: 13 December 2025
• Location: Gerrards Cross, SL9 8PE
• Company: Caffe Nero Group Ltd
• Job type: Permanent
• Job reference: cn-27837

Summary

Shift Leader at Caffè Nero

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader – but if you haven't got that don’t worry, we’d still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people – whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!

At Caffè Nero you really can be you, with us.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.