Shift Lead: Store Operations & Customer Service

Marks and Spencer plc (UK); England; On-site; GBP 17,000 - 21,000; Full time

Job summary

Marks and Spencer plc (UK) seeks a driven store operations Colleague to lead the fill and floor readiness during opening hours. You will coordinate resources to Serve, Sell and Fill and guide the team in the absence of the Colleague Manager.

You will coach staff on best practices, manage resources for quick payments, and maintain a clean, safe store environment while upholding M&S customer service standards.

Qualifications

• Experience leading a team on a sales floor.
• Ability to coordinate resources to support store operations.
• Strong customer service and teamwork skills.
• Willingness to work in a pattern including weekends.

Responsibilities

• To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Skills

People management

Customer service

Teamwork

Leadership

Tools

Cash handling

Job description

Marks and Spencer plc (UK) seeks a driven store operations Colleague to lead the fill and floor readiness during opening hours. You will coordinate resources to Serve, Sell and Fill and guide the team in the absence of the Colleague Manager.

You will coach staff on best practices, manage resources for quick payments, and maintain a clean, safe store environment while upholding M&S customer service standards.