Shift Lead - Frontline Operations & Early Mornings

Marks and Spencer; East Hagbourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Team Support Manager to lead the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources to Serve, Sell and Fill, and support the Colleague Manager in their absence.

You'll drive productivity, coach colleagues on best practices, manage opening and closing duties, and uphold a clean, safe, well-presented store with a strong focus on customer service and teamwork.

Responsibilities

• To lead the fill operation, delivering a salesfloor that is ready to trade and coordinating resources to serve, sell and fill.
• Lead the floor in the absence of the Colleague Manager.
• Coordinate resource to deliver operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.

Job description

Marks & Spencer in the United Kingdom is seeking a Team Support Manager to lead the fill operation and ensure the salesfloor is ready to trade. You will coordinate resources to Serve, Sell and Fill, and support the Colleague Manager in their absence.

You'll drive productivity, coach colleagues on best practices, manage opening and closing duties, and uphold a clean, safe, well-presented store with a strong focus on customer service and teamwork.