Retail Shift Lead - Flexible Hours & Team Leadership

Tesco PLC; Caernarfon; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20–22 days

Flexible working

Colleague Clubcard discount

Wellbeing services

Life cover

Pension with employer contributions

Discounts and shares

Cycle-to-work scheme

Uniform provided

Job summary

Tesco PLC is seeking a Shift Lead to supervise store teams and deliver exceptional in-store experiences. You will work across store areas, support colleagues, and lead operations when the Manager is away.

Requirements include previous team leadership in a fast-paced retail environment and a strong focus on customer service. Tesco offers flexibility, career growth, and an inclusive team culture.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Strong communication and customer service focus.
• Ability to lead by example and motivate colleagues.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across store areas and assist colleagues with day-to-day queries.
• Build positive, inclusive relationships to support performance.
• Lead the store confidently in the Manager's absence.
• Make balanced decisions and adapt to change.
• Coach colleagues, provide feedback and model great service.
• Serve customers and communities while upholding Tesco values.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Tesco PLC is seeking a Shift Lead to supervise store teams and deliver exceptional in-store experiences. You will work across store areas, support colleagues, and lead operations when the Manager is away.

Requirements include previous team leadership in a fast-paced retail environment and a strong focus on customer service. Tesco offers flexibility, career growth, and an inclusive team culture.