Shift Lead - Flexible Hours, Inclusive Retail Leadership

Tesco; Leicester; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide a store team, ensuring top-notch customer service and smooth day-to-day operations. You’ll lead across all store areas, coach colleagues, and set a positive example in fast-paced retail.

The role emphasizes inclusive teamwork, clear communication, and the ability to adapt to change while focusing on delivering great service to every customer. A minimum 18+ environment and commitment to safe, responsible store leadership are required.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• A clear communicator who keeps the team well informed.
• A natural leader who motivates and inspires others.
• Build positive, long-lasting relationships to create an inclusive, supportive team environment.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Communication

Customer service

Job description

Tesco is seeking a Shift Lead to guide a store team, ensuring top-notch customer service and smooth day-to-day operations. You’ll lead across all store areas, coach colleagues, and set a positive example in fast-paced retail.

The role emphasizes inclusive teamwork, clear communication, and the ability to adapt to change while focusing on delivering great service to every customer. A minimum 18+ environment and commitment to safe, responsible store leadership are required.