Shift Lead, Retail: Flexible Hours & Service Excellence

Tesco; Hastings; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to coach and lead store teams in delivering excellent customer service across all store areas. This role involves coordinating daily operations, maintaining a positive, inclusive environment, and stepping in during the Manager's absence.

You will drive service standards, support colleagues, and respond flexibly to changing store needs. This position requires a proactive leader who communicates clearly and can motivate a team in a fast-paced retail setting.

Qualifications

• Experience leading a team in a fast-paced retail environment.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco is seeking a Shift Lead to coach and lead store teams in delivering excellent customer service across all store areas. This role involves coordinating daily operations, maintaining a positive, inclusive environment, and stepping in during the Manager's absence.

You will drive service standards, support colleagues, and respond flexibly to changing store needs. This position requires a proactive leader who communicates clearly and can motivate a team in a fast-paced retail setting.