Retail Shift Lead - Flexible Hours & Benefits

Tesco; West Kirby; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20–22 days + personal day

Flexible working from day one

Colleague Clubcard discount 10% to 15%

Wellbeing services

Life cover & pension

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco is looking for a proactive Shift Lead to energize in-store teams and deliver an outstanding customer experience. You will manage day-to-day operations across all store areas and act as the go-to person for staff questions.

With a focus on flexibility, inclusion, and service, this role offers guaranteed hours, store-wide support, and opportunities to develop leadership skills within a busy retail environment.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and problem-solving skills.
• Clear communication and ability to motivate a team.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Job description

Tesco is looking for a proactive Shift Lead to energize in-store teams and deliver an outstanding customer experience. You will manage day-to-day operations across all store areas and act as the go-to person for staff questions.

With a focus on flexibility, inclusion, and service, this role offers guaranteed hours, store-wide support, and opportunities to develop leadership skills within a busy retail environment.