Shift Lead: Retail Customer Experience Champion

Greggs; Broomhill; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit share 10%

Health and Wellbeing App

Holiday entitlement grows

Salaried pension plan

Longservice awards

Job summary

Greggs is seeking a Shift Manager at 24 Norby Road, Broomhill. The role involves leading the shop when the Manager is away, motivating the team and ensuring high standards of service for customers across in-store, delivery, Click+Collect and drive-thru channels.

You will prepare products, manage ovens, keep displays fully stocked, and maintain a clean, welcoming shop environment. This part-time position offers benefits and excludes remote work.

Qualifications

• Previous supervisory experience in a customer‑focused environment.
• Ability to lead a team and motivate staff.
• Experience in a fast paced retail setting.

Responsibilities

• Lead the shop when the Manager is not present and ensure service standards.
• Inspire the team to deliver excellent results and maintain shop standards.
• Prepare products (e.g., sandwiches) and manage ovens during shifts.
• Keep displays stocked and the shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team supervision

Retail operations

Cash handling

Job description

Greggs is seeking a Shift Manager at 24 Norby Road, Broomhill. The role involves leading the shop when the Manager is away, motivating the team and ensuring high standards of service for customers across in-store, delivery, Click+Collect and drive-thru channels.

You will prepare products, manage ovens, keep displays fully stocked, and maintain a clean, welcoming shop environment. This part-time position offers benefits and excludes remote work.