Shift Manager - Customer-First Retail Lead

Greggs

Leatherhead

On-site

GBP 16,000 - 22,000

Part time

6 days ago

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Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing (10% of profits)

Health and wellbeing app (Remote GP &/

Holiday entitlement grows with tenure

Colleague share plans

Pension scheme up to 7% match

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Job summary

Greggs in Leatherhead is seeking a part-time Shift Manager to lead a busy shop team and ensure superb customer service across in-store, delivery, and Click+Collect channels. You’ll motivate staff, manage daily operations, and help keep ovens, displays, and stock levels in excellent shape.

We offer benefits and a supportive environment that celebrates teamwork. The role requires reliable leadership and a passion for delivering an outstanding customer experience, with a focus on inclusivity and

Qualifications

Be reliable with natural leadership abilities and a passion for delivering exceptional customer service.
Support an inclusive culture and value diversity.

Responsibilities

Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
Lead by example and serve customers in a fast and friendly manner.
Prepare our much-loved products, including making sandwiches and managing the ovens.
Ensure displays are fully stocked at all times, with plenty of choice for customers.
Keep the shop looking clean, tidy and presentable.