Shift Leader for Customer Experience

Greggs plc; North Tyneside; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Staff discount up to 50%

Free hot drinks

Paid breaks

Profit sharing 10%

Health and wellbeing app

Holiday entitlement growth

Pension matched up to 7%

Employee assistance app

Long service awards

Savings & discounts

Job summary

Greggs plc is seeking a responsible Shift Manager to lead the shop when the Store Manager isn’t present. You’ll motivate the team, ensure excellent customer service, and keep the shop running smoothly across in-store, delivery, Click + Collect and drive-thru channels.

Typical shifts involve leading by example, serving customers fast and friendly, preparing products, and maintaining clean, well-stocked displays. Join us for a rewarding career with great benefits.

Qualifications

• Reliable with leadership abilities and a passion for customer service.
• Previous team supervisory experience in a customer-focused environment.

Responsibilities

• Inspire and lead the shop team during shifts.
• Serve customers quickly and politely.
• Prepare products like sandwiches and manage ovens.
• Keep displays stocked and the shop clean and presentable.

Skills

Leadership

Customer service

Team supervision

Fast-paced environment

Job description

Greggs plc is seeking a responsible Shift Manager to lead the shop when the Store Manager isn’t present. You’ll motivate the team, ensure excellent customer service, and keep the shop running smoothly across in-store, delivery, Click + Collect and drive-thru channels.

Typical shifts involve leading by example, serving customers fast and friendly, preparing products, and maintaining clean, well-stocked displays. Join us for a rewarding career with great benefits.