Shift Leader: Customer Experience & Team Coach

Greggs plc; Wombwell; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Pension scheme

Long service awards

Savings and discounts

Job summary

Greggs plc in Wombwell is seeking a Shift Manager to lead the shop when the Manager isn’t around, motivating the team and ensuring an outstanding customer experience across in-store, delivery and online orders.

You will prepare products, manage ovens, keep displays stocked and maintain a clean, welcoming shop. Prior supervisory experience in retail helps you thrive in a fast-paced, inclusive environment.

Qualifications

• Reliable and capable of natural leadership in a fast-paced retail environment.
• Strong focus on delivering exceptional customer service.
• Proven supervisory experience in a customer-focused retail setting.

Responsibilities

• Inspire the team to deliver excellent results and uphold shop standards.
• Lead by example, serving customers in a fast and friendly manner.
• Prepare products (sandwiches) and manage ovens to ensure smooth service.
• Keep displays stocked with a wide range of items.
• Maintain a clean, tidy and presentable shop environment.

Skills

Leadership

Customer service

Supervisory experience

Job description

Greggs plc in Wombwell is seeking a Shift Manager to lead the shop when the Manager isn’t around, motivating the team and ensuring an outstanding customer experience across in-store, delivery and online orders.

You will prepare products, manage ovens, keep displays stocked and maintain a clean, welcoming shop. Prior supervisory experience in retail helps you thrive in a fast-paced, inclusive environment.