Shift Lead: Inspire Teams & Deliver Great Customer Service

Greggs plc; Heybridge; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount 50%

Free hot drinks

Paid breaks

Profit sharing 10%

Health and wellbeing app

Holiday entitlement growth

Share plans

Pension matching up to 7%

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a Shift Manager to lead and motivate the team, ensuring customers have an amazing experience whether in-store, via delivery, Click + Collect or drive-thru. You’ll look after the shop when the Manager isn’t around, keep displays stocked, and uphold high standards with a hands-on leadership style.

You’ll be responsible for preparing products, serving customers promptly, and guiding colleagues to deliver great service across multiple channels.

Qualifications

• Reliable with natural leadership abilities and a passion for delivering exceptional customer service.
• Previous team supervisory experience in a customer-focused environment preferred.
• Availability to meet role requirements and flexibility on shifts.

Responsibilities

• Inspire the team to deliver outstanding results and uphold shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches, and manage ovens.
• Keep displays fully stocked and shop looking clean and presentable.
• Look after the shop and team when the Manager is not on site.

Skills

Leadership

Customer service

Team supervision

People skills

Job description

Greggs plc is seeking a Shift Manager to lead and motivate the team, ensuring customers have an amazing experience whether in-store, via delivery, Click + Collect or drive-thru. You’ll look after the shop when the Manager isn’t around, keep displays stocked, and uphold high standards with a hands-on leadership style.

You’ll be responsible for preparing products, serving customers promptly, and guiding colleagues to deliver great service across multiple channels.