Shift Lead: Inspire Teams, Elevate Customer Experience

Greggs plc; Highweek; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health app

Holiday entitlement

Share plans

Pension matching

Employee assistance

Long service awards

Everyday savings

Job summary

Greggs is hiring a Shift Manager to lead the shop when the Manager isn’t around. You’ll inspire the team, deliver fast, friendly service and ensure the shop runs smoothly across in-store, delivery, Click + Collect and drive-thru channels.

On shift, you’ll supervise staff, prepare products like sandwiches, manage ovens, keep displays stocked and the shop clean, and uphold our high standards. We offer weekly pay, a strong colleague discount, free hot drinks, paid breaks and pension contributions.

Qualifications

• Leadership and supervisor experience in a customer-facing environment.
• Strong customer service ethos and ability to motivate a team.
• Effective communication and team leadership skills.

Responsibilities

• Lead the shop on shift, ensuring standards and excellent customer service.
• Serve customers in a fast and friendly manner and support store operations.
• Prepare products (e.g., sandwiches) and manage ovens during shifts.
• Keep displays stocked and the shop clean and presentable.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Greggs is hiring a Shift Manager to lead the shop when the Manager isn’t around. You’ll inspire the team, deliver fast, friendly service and ensure the shop runs smoothly across in-store, delivery, Click + Collect and drive-thru channels.

On shift, you’ll supervise staff, prepare products like sandwiches, manage ovens, keep displays stocked and the shop clean, and uphold our high standards. We offer weekly pay, a strong colleague discount, free hot drinks, paid breaks and pension contributions.