Shift Lead: Lead, Coach & Deliver Service Excellence

Tesco; Portsmouth; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring for a Shift Lead. You will lead the store team to deliver an outstanding customer experience, coordinating across departments and guiding colleagues through daily operations.

The role emphasizes flexible scheduling and strong service standards in a fast-paced retail environment. Responsibilities include coaching, maintaining open communication, and being prepared to lead in the Store Manager’s absence.

Qualifications

• Over 18 years old.
• Experience leading a team in fast-paced retail.
• Strong role model focused on great service.
• Build positive relationships for an inclusive team.
• Clear communicator using multiple methods.
• Natural leader who motivates and inspires.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Collaborate across store areas and respond to day-to-day queries from colleagues.
• Build inclusive relationships to help colleagues perform at their best.
• Step in to manage store duties in the Manager’s absence.
• Make balanced, flexible decisions and adapt to changes.
• Coach colleagues, provide feedback, and model excellent service.
• Pursue opportunities to serve customers, communities, and the planet better every day.

Skills

Team leadership

Retail experience

Customer service

Communication

People development

Adaptability

Job description

Tesco is hiring for a Shift Lead. You will lead the store team to deliver an outstanding customer experience, coordinating across departments and guiding colleagues through daily operations.

The role emphasizes flexible scheduling and strong service standards in a fast-paced retail environment. Responsibilities include coaching, maintaining open communication, and being prepared to lead in the Store Manager’s absence.