Store Shift Lead: Flexible, Customer-First Leader & Coach

Tesco; Barry; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco in the United Kingdom is recruiting a Shift Lead to supervise store operations and lead the in-store team. You will be responsible for delivering a great customer experience across all store areas while supporting colleagues and maintaining high service standards.

The role requires strong leadership, excellent communication, and a commitment to flexible, inclusive working practices. Shifts are scheduled with notice and hours may vary by location.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and problem-solving ability.
• Clear communicator able to keep teams informed and motivated.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Working across store areas and with colleagues as the go-to person for day-to-day queries.
• Building positive, inclusive relationships to support team performance.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues, giving feedback and modelling great service.
• Staying curious and seeking opportunities to serve customers and communities.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

Tesco in the United Kingdom is recruiting a Shift Lead to supervise store operations and lead the in-store team. You will be responsible for delivering a great customer experience across all store areas while supporting colleagues and maintaining high service standards.

The role requires strong leadership, excellent communication, and a commitment to flexible, inclusive working practices. Shifts are scheduled with notice and hours may vary by location.