Shift Leader — Flexible Hours, Great Service, Growth

Tesco PLC; Lower Blandford St Mary; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday 20 days + personal day (in UK)

Flexible working from day one

10% Colleague Clubcard discount + pay‑

Wellbeing services

Life cover + pension

Discounts and cycle-to-work schemes

Uniform provided

Job summary

Tesco PLC is recruiting for a Shift Lead to motivate and guide a store team, delivering outstanding customer service. You will lead in-store operations, coordinate across departments, and act as a role model for great service.

The role emphasizes flexible working, inclusivity, and the ability to adapt to daily challenges in a fast-paced retail environment. Strong communication and people skills are essential.

Qualifications

• Experience leading in a fast-paced retail environment.
• Strong service ethic and ability to meet customer needs.
• Ability to communicate clearly and keep the team informed.

Responsibilities

• Lead the team to deliver a great customer experience in-store.
• Collaborate across store departments to handle day-to-day queries.
• Build positive, inclusive relationships to support colleagues' performance.
• Lead the store in the manager's absence and make balanced, flexible decisions.
• Coach colleagues, give feedback, and model excellent service.
• Stay curious and seek opportunities to better serve customers, communities and planet.

Skills

Leadership

Communication

Teamwork

Customer Service

Job description

Tesco PLC is recruiting for a Shift Lead to motivate and guide a store team, delivering outstanding customer service. You will lead in-store operations, coordinate across departments, and act as a role model for great service.

The role emphasizes flexible working, inclusivity, and the ability to adapt to daily challenges in a fast-paced retail environment. Strong communication and people skills are essential.