Shift Lead - Fashion, Home & Beauty Operations Coach

Marks and Spencer; Tamworth; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading UK retailer is seeking a Team Support Manager in Tamworth. The role involves leading the fill operation, ensuring a well-organized sales floor, and delivering exceptional customer service. Responsibilities include coaching staff, allocating resources efficiently, and maintaining a tidy store environment. Candidates must have strong communication skills and a commitment to high service levels. Join a company focused on inclusivity and innovation while making a direct impact on store operations.

Qualifications

• Experience in a customer-facing role, demonstrating high customer service standards.
• Ability to manage workload and prioritize tasks effectively.
• Willingness to receive and act on feedback.

Responsibilities

• Lead the fill operation and ensure readiness for the store opening.
• Deliver operational tasks during the fill operation and lead in the absence of the Colleague Manager.
• Proactively engage with customers to enhance their shopping experience.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Digital capability

Job description

A leading UK retailer is seeking a Team Support Manager in Tamworth. The role involves leading the fill operation, ensuring a well-organized sales floor, and delivering exceptional customer service. Responsibilities include coaching staff, allocating resources efficiently, and maintaining a tidy store environment. Candidates must have strong communication skills and a commitment to high service levels. Join a company focused on inclusivity and innovation while making a direct impact on store operations.