Shift Lead: Customer-First Team Leader

Greggs plc; Belper CP; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive weekly pay

Colleague discount up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing (10%)

Health and Wellbeing App with RemoteGP

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app and helpline

Long service awards

Savings and shopping discounts

Job summary

Greggs plc is seeking a Shift Manager to lead the team on shift, ensuring exceptional customer service and smooth shop operations. You’ll support the Manager, motivate staff, and help deliver great experiences whether customers shop in-store or online.

You’ll be responsible for maintaining product quality, stocking displays, and keeping the shop clean and well-presented. Previous supervisory experience in a customer-focused environment is desirable.

Qualifications

• Leads by example and fosters a customer-focused culture.
• Demonstrates reliable leadership and motivates the team.
• Experience supervising a frontline, service-driven environment.

Responsibilities

• Oversee shop operations during shifts.
• Motivate and coordinate colleagues to deliver excellent service.
• Prepare and stock products, including sandwiches and oven items.
• Maintain clean, presentable shop displays and a well-run environment.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is seeking a Shift Manager to lead the team on shift, ensuring exceptional customer service and smooth shop operations. You’ll support the Manager, motivate staff, and help deliver great experiences whether customers shop in-store or online.

You’ll be responsible for maintaining product quality, stocking displays, and keeping the shop clean and well-presented. Previous supervisory experience in a customer-focused environment is desirable.