Shift Manager - Lead a Customer-First Team + Great Benefits

Greggs PLC; Ruthin; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and wellbeing app

Holiday entitlement growth

Colleague share plans

Pension scheme (7% match)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs is seeking a Shift Manager to lead a shop team and ensure exceptional customer service across in-store and online orders. You’ll drive performance, manage shifts, and support the store when the Manager isn’t present.

You will supervise daily operations, motivate colleagues, and uphold quality, hygiene, and presentation standards while fostering an inclusive culture and delivering a great customer experience.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.
• You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.
• When you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain high shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including sandwiches, and manage the ovens.
• Keep displays stocked and shop clean, tidy and presentable.

Skills

Leadership

Customer service

Team motivation

Supervisory experience

Job description

Greggs is seeking a Shift Manager to lead a shop team and ensure exceptional customer service across in-store and online orders. You’ll drive performance, manage shifts, and support the store when the Manager isn’t present.

You will supervise daily operations, motivate colleagues, and uphold quality, hygiene, and presentation standards while fostering an inclusive culture and delivering a great customer experience.