Assistant Manager: Lead Store Ops & Customer Experience

Starbucks Coffee Company; Southend-on-Sea; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Free drinks and one item of food on a

Partner discounts and career training

Life assurance

Perks at Work discounts

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an Assistant Manager to lead a store team, drive commercial results, and deliver exceptional customer experiences. You will own operational standards, partner engagement and KPI performance on shift, while developing leadership capabilities in a fast-paced retail environment.

As a manager, you will coach partners, manage scheduling and ensure brand standards are maintained.

Qualifications

• Experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
• Ability to translate metrics into actions while managing people and operational priorities.
• Growth mindset with appetite for developing leadership career.

Responsibilities

• Lead shifts with focus on delivering commercial results and world-class customer experience.
• Own KPI areas such as labour, waste, and sales performance.
• Ensure shift deployment aligns with planned roles and routines.
• Coach and provide feedback to partners and recognise achievements.
• Act as duty manager during your shift and uphold brand standards.
• Use financial and operational data to improve shift performance.
• Lead and embed new store initiatives and product launches.

Skills

Leadership

Team management

Customer service

Commercial acumen

KPIs

Tools

POS systems

Job description

Starbucks Coffee Company in the United Kingdom is seeking an Assistant Manager to lead a store team, drive commercial results, and deliver exceptional customer experiences. You will own operational standards, partner engagement and KPI performance on shift, while developing leadership capabilities in a fast-paced retail environment.

As a manager, you will coach partners, manage scheduling and ensure brand standards are maintained.