Assistant Manager — Lead Teams & Customer Experience

Starbucks Corp.; South Ockendon; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & meals on shift

Bean stock options

Comprehensive training

Global Academy access

Free bag of coffee weekly

Partner discounts

Life assurance

Employee assistance program

Job summary

Starbucks Coffee Company in the United Kingdom seeks an Assistant Manager to lead store operations and a team, delivering exceptional customer experiences while driving commercial results. You will own KPIs, mentor partners, and manage shifts with a focus on operational excellence.

The role requires experience in a fast-paced retail or hospitality setting, strong leadership, and a growth mindset. You will work with store leadership to execute initiatives, training, and brand standards across all

Qualifications

• Experience leading a team in a fast-paced retail or hospitality environment.
• Strong customer service focus with ability to drive KPI.
• Proven ability to translate metrics into actions and coach partners.

Responsibilities

• Lead shifts to deliver commercial results and a world-class customer experience.
• Own KPIs such as labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment and routines optimise customer experience; coach and recognise partners.
• Act as duty manager and maintain brand and operational standards.

Skills

Team leadership

Customer service

Retail management

Communication

Growth mindset

Job description

Starbucks Coffee Company in the United Kingdom seeks an Assistant Manager to lead store operations and a team, delivering exceptional customer experiences while driving commercial results. You will own KPIs, mentor partners, and manage shifts with a focus on operational excellence.

The role requires experience in a fast-paced retail or hospitality setting, strong leadership, and a growth mindset. You will work with store leadership to execute initiatives, training, and brand standards across all