Store Leader: Customer Experience & KPIs

Starbucks Coffee Company; Slough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & food on shift

Bean stock options

Global Academy access

Partner discounts 30%

Perks at Work discounts

Life assurance

Interest-free loan

Employee Assistance Programme

Long-term career opportunities

Job summary

Starbucks Coffee Company in the United Kingdom is looking for an assistant manager to lead a store team, deliver outstanding customer experiences, and own operational standards. You will work with the store leadership team to drive KPIs and coach partners.

We value a growth mindset, strong leadership, and the ability to translate metrics into actions. Training and development opportunities are provided as you advance your leadership career within Starbucks.

Qualifications

• Previous experience leading a team in a fast-paced, customer-focused retail or hospitality environment.
• Ability to translate metrics into actions and make data-driven decisions.
• Strong leadership mindset and willingness to grow your leadership career.

Responsibilities

• Lead shifts with focus on commercial results and customer experience.
• Own KPIs including labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines, adjusting for customer experience.
• Coach and provide feedback on partner performance.
• Recognise and celebrate partner achievements during and after shifts.
• Act as store duty manager when scheduled, accountable for operational decisions.
• Maintain brand and operational standards across shifts.
• Use financial and operational data to improve shift performance.
• Train and coach partners to deliver consistent quality and service excellence.
• Lead and embed new initiatives and product launches at store level.
• Maintain compliance with health & safety and food safety standards.

Skills

Team leadership

Customer service

Retail operations

KPIs

Communication

Job description

Starbucks Coffee Company in the United Kingdom is looking for an assistant manager to lead a store team, deliver outstanding customer experiences, and own operational standards. You will work with the store leadership team to drive KPIs and coach partners.

We value a growth mindset, strong leadership, and the ability to translate metrics into actions. Training and development opportunities are provided as you advance your leadership career within Starbucks.