Assistant Store Manager — Lead People & Customer Experience

Harri; Brigg; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Partner benefits

Career development

Employee discount

Job summary

Starbucks is hiring an Assistant Store Manager in the United Kingdom to support the Store Manager in leading store operations, developing the team, and delivering an exceptional customer experience across shifts.

You will coach partners, drive sales, maintain operational excellence, and ensure health and safety standards while upholding brand quality.

This role requires flexible scheduling, strong leadership, and the ability to manage multiple priorities in a fast-paced café environment.

Qualifications

• Prior experience in retail or food/beverage leadership is required; Starbucks experience is a plus.
• Strong leadership skills with the ability to motivate and coach a diverse team.
• Excellent communication, organizational, and problem-solving abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proficiency in basic math and cash-handling procedures.
• Flexible schedule, including the ability to work mornings, evenings, weekends, and holidays.

Responsibilities

• Support the Store Manager in hiring, training, and developing partners to deliver top-tier service.
• Provide coaching and performance feedback to shift Supervisors and Baristas.
• Foster an inclusive store culture aligned with Starbucks’ mission and values.
• Lead by example in conduct and customer engagement.
• Ensure customers receive friendly, consistent, high-quality service.
• Address customer concerns promptly and professionally.
• Maintain a welcoming, clean café environment.
• Educate partners on beverage quality and brand standards.
• Assist with opening/closing procedures and daily store operations.
• Ensure adherence to policies, cash-handling, and financial controls.
• Monitor inventory, ordering, stocking, and waste management.
• Ensure health, safety, and sanitation compliance.
• Support sales targets and track performance metrics.
• Help execute promotions, new product rollouts, and seasonal initiatives.
• Resolve operational challenges quickly; assist with real-time decisions.
• Maintain calm, solutions-focused approach in fast-paced situations.

Skills

Leadership

Communication

Problem-solving

Cash handling

Multi-tasking

Flexible schedule

Job description

Starbucks is hiring an Assistant Store Manager in the United Kingdom to support the Store Manager in leading store operations, developing the team, and delivering an exceptional customer experience across shifts.

You will coach partners, drive sales, maintain operational excellence, and ensure health and safety standards while upholding brand quality.

This role requires flexible scheduling, strong leadership, and the ability to manage multiple priorities in a fast-paced café environment.