Store Leader - Customer Experience & KPI Champion

Starbucks Coffee Company; Brampton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Free drinks & one food item on shift

Bean stock options

Comprehensive training & Starbucks Glo

30% partner discounts

Perks at Work discounts

Life assurance

Loan for rental deposit

Employee Assistance Programme

Recognition schemes

Long-term career opportunities

Job summary

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead a store, deliver outstanding customer experiences, own operational standards and KPIs, and engage partners. You will guide teams to execute daily operations with a view to growth and consistency in service.

You will have experience leading teams in retail or hospitality, translate metrics into actions, and grow your leadership career within a dynamic store environment.

Qualifications

• Experience leading a team in a fast-paced retail or hospitality setting.
• Proven ability to translate metrics into actions and drive results.
• Willingness to grow leadership career within a store environment.

Responsibilities

• Lead shifts with focus on commercial results and customer experience.
• Own KPIs such as labour efficiency, waste reduction, and sales performance.
• Ensure shift deployment meets planned roles and routines.
• Observe partner performance, coach and provide feedback.
• Recognise and celebrate partner achievements during/after shifts.
• Act as store duty manager when scheduled; make operational decisions.
• Ensure brand and operational standards are met or exceeded.
• Use data to improve shift performance and drive improvements.
• Train and coach partners to sustain quality, efficiency, and service excellence.
• Lead and implement new initiatives and product launches at store level.
• Maintain compliance with health & safety, food safety and security standards.

Skills

Team leadership

Customer service

KPI management

Growth mindset

Job description

Starbucks Coffee Company in the United Kingdom is seeking an assistant manager to lead a store, deliver outstanding customer experiences, own operational standards and KPIs, and engage partners. You will guide teams to execute daily operations with a view to growth and consistency in service.

You will have experience leading teams in retail or hospitality, translate metrics into actions, and grow your leadership career within a dynamic store environment.