Assistant Manager: Lead Team, Elevate Customer Experience

Euro Garages; Ross-on-Wye; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform –

Starbucks discount on food and drinks

Quarterly bonus incentive

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Job summary

Starbucks in the United Kingdom is seeking an Assistant Manager to lead a high-performing team and ensure exceptional customer experiences. You’ll support daily store operations, coach staff, and take the Store Manager’s place when needed, keeping standards and targets on track.

As a frontline leader, you’ll drive service quality, manage stock and safety procedures, and foster a welcoming environment customers love returning to. Flexible shifts and development await.

Qualifications

• Previous management experience preferred, but not essential.
• Experience leading or supervising a team within hospitality, retail, or a customer-focused environment.
• A confident and approachable leader who can motivate, coach, and bring out the best in others.
• Strong communication and organisational skills with the ability to manage competing priorities.
• A proactive mindset and confidence to make decisions in a fast-paced environment.

Responsibilities

• Lead and support the team by acting as second-in-command, delegating tasks, creating a positive working environment, and helping colleagues feel welcomed, supported, and set up for success.
• Coach, develop, and inspire team members through regular guidance, feedback, and mentoring to help individuals grow and perform at their best.
• Drive operational success by supporting rota planning in line with budgets and labour targets while encouraging the team to maximise promotions and enhance the customer experience.
• Recognise and celebrate success by creating an engaging environment where individual and team achievements are acknowledged and rewarded.
• Take ownership of store operations in the Store Manager’s absence, ensuring smooth day-to-day performance and maintaining Starbucks standards across all areas of the business.
• Deliver commercial results by managing stock, overseeing inventory control and reporting, and identifying opportunities to improve efficiency and minimise waste.
• Maintain exceptional store standards by ensuring merchandising, availability, presentation, and food safety requirements are consistently achieved.
• Champion safety and compliance by ensuring Health & Safety, Food Safety, hygiene, and cash handling procedures are followed to the highest standards.

Skills

Leadership

Team management

Customer service

Communication

Job description

Starbucks in the United Kingdom is seeking an Assistant Manager to lead a high-performing team and ensure exceptional customer experiences. You’ll support daily store operations, coach staff, and take the Store Manager’s place when needed, keeping standards and targets on track.

As a frontline leader, you’ll drive service quality, manage stock and safety procedures, and foster a welcoming environment customers love returning to. Flexible shifts and development await.