Shift Supervisor | Lead Coffee Team & Customer Experience

EG Group; Shrewsbury; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform

30% Starbucks discount on food, drink,

Quarterly Bonus Incentive

Job summary

Starbucks in Shrewsbury, England is seeking a Shift Supervisor to lead a fast-paced team, ensure fresh and quality products, and deliver outstanding customer service. You will work with the Store Manager, oversee beverage preparation, and maintain store standards while stepping in during manager absence.

You will guide and motivate colleagues, manage shifts and operations, and help keep inventory, ordering, and banking accurate, ensuring a smooth and welcoming store environment.

Qualifications

• Previous supervisory experience is preferred.
• Experience in hospitality, retail, or a customer-focused environment.
• A passion for delivering excellent customer service and creating great experiences.

Responsibilities

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

Starbucks in Shrewsbury, England is seeking a Shift Supervisor to lead a fast-paced team, ensure fresh and quality products, and deliver outstanding customer service. You will work with the Store Manager, oversee beverage preparation, and maintain store standards while stepping in during manager absence.

You will guide and motivate colleagues, manage shifts and operations, and help keep inventory, ordering, and banking accurate, ensuring a smooth and welcoming store environment.