Assistant Manager: Lead Shifts, Elevate Customer Experience

Starbucks Corp.; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

28 days holiday

Free drinks

Bean stock options

Comprehensive training

Coffee perks

Discounts

Life assurance

Home Sweet Loan

Employee assistance

Job summary

Starbucks Corp. in London is seeking an assistant manager to lead a dynamic store team, drive commercial results and deliver world-class customer experiences.

You will own shift operations, coach partners, manage KPIs and ensure brand and health & safety standards, with opportunities for career progression toward deputy store manager. You’ll work in a fast-paced retail environment, collaborating with the store leadership team to maintain excellent service, safety and visual standards while

Qualifications

• Experience leading a team in retail or hospitality.
• Ability to translate metrics into actionable insights.
• Strong customer-focused mindset and partnership engagement.

Responsibilities

• Lead shifts focusing on commercial results and customer experience.
• Own KPIs such as labour efficiency, waste reduction and sales performance.
• Ensure shift deployment meets planned roles and routines.
• Coach partners, monitor performance and provide feedback.
• Act as duty manager and uphold brand standards.

Skills

Leadership

Team management

Customer service

Commercial acumen

Data interpretation

Job description

Starbucks Corp. in London is seeking an assistant manager to lead a dynamic store team, drive commercial results and deliver world-class customer experiences.

You will own shift operations, coach partners, manage KPIs and ensure brand and health & safety standards, with opportunities for career progression toward deputy store manager. You’ll work in a fast-paced retail environment, collaborating with the store leadership team to maintain excellent service, safety and visual standards while