Store Shift Lead: KPI-Driven Customer Experience

Starbucks Coffee Company; Surrey Heath; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday a year

Free drinks and one item of food on shift

Bean stock options

Comprehensive training

30% partner discount on food and beverages

Employee Assistance Programme

Interest-free Home Sweet Loan

Recognition schemes

Job summary

Starbucks Coffee Company is seeking an Assistant Manager in Surrey Heath. In this role, you'll lead shifts, focus on delivering outstanding commercial results, and ensure an exceptional customer experience. You'll be responsible for operational standards and partner engagement.

Qualifications include previous team leadership experience in a fast-paced retail or hospitality environment. The role offers comprehensive training, a range of employee benefits, and growth opportunities.

Qualifications

• Previous experience in a retail or hospitality leadership role.
• Ability to manage operational priorities confidently.
• Champions Starbucks mission and values.

Responsibilities

• Lead shifts ensuring a commercial focus and world-class customer experience.
• Take ownership of KPIs and adjust roles for optimal customer experience.
• Train and coach partners for service excellence.

Skills

Team leadership

Customer focus

Operational management

Job description

Starbucks Coffee Company is seeking an Assistant Manager in Surrey Heath. In this role, you'll lead shifts, focus on delivering outstanding commercial results, and ensure an exceptional customer experience. You'll be responsible for operational standards and partner engagement.

Qualifications include previous team leadership experience in a fast-paced retail or hospitality environment. The role offers comprehensive training, a range of employee benefits, and growth opportunities.