Shift Lead: Customer Experience Champion

Starbucks Lincoln A46 F&B DT; Lincoln; On-site; GBP 12,000 - 18,000; Full time

Job summary

Starbucks Lincoln A46 F&B DT is seeking a store shift supervisor to support the store manager in running daily operations and delivering the Starbucks Experience. You will lead partners, assign tasks, and model the guiding principles during scheduled shifts.

You will help create a Third Place environment, train new partners, maintain cash controls, and ensure timely, friendly service, quality beverages, and clean, safe store operations.

Qualifications

• Experience in customer service in a retail or restaurant environment.

Responsibilities

• Promote culture, values and mission; maintain calm during high volume or unusual events to keep store operating to standard.
• Anticipate customer and store needs; communicate to manager for a Third Place environment during each shift.
• Assist with new partner training; provide coaching and feedback to store manager on partner performance.
• Contribute to a positive team environment by recognising alarms or changes in partner morale and communicating them to the store manager.
• Provide clear, timely coaching to partners on shift to ensure operational excellence and improve performance.
• Deliver legendary customer service by maintaining a customer-first attitude and responding to needs.
• Develop positive relationships with the shift team and address motivation, needs and concerns.
• Execute store operations during scheduled shifts; organize opening and closing duties as assigned.
• Follow cash handling and safety policies to ensure partner safety during shifts.
• Follow cash management and cash register policies and ensure proper cash management by shift team.
• Follow up with barista during the shift to ensure legendary customer service for all customers.
• Maintain regular attendance and punctuality.
• Provide quality beverages, whole bean, and food products by adhering to recipes and presentation standards; follow health and sanitation guidelines.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Interpersonal skills

Team collaboration

Relationship building

Job description

Starbucks Lincoln A46 F&B DT is seeking a store shift supervisor to support the store manager in running daily operations and delivering the Starbucks Experience. You will lead partners, assign tasks, and model the guiding principles during scheduled shifts.

You will help create a Third Place environment, train new partners, maintain cash controls, and ensure timely, friendly service, quality beverages, and clean, safe store operations.