Shift Supervisor - Café Leadership & Customer Experience

Starbucks Lincoln – Roman Gate Drive Thru; Lincoln; On-site; GBP 21,000 - 27,000; Full time

Job summary

Starbucks Lincoln – Roman Gate Drive Thru is seeking a Shift Supervisor to support store operations and lead the baristas on duty. You will work closely with the Store Manager to deliver outstanding customer service, maintain store standards, and ensure smooth daily operations.

The role emphasizes people leadership, adherence to recipes and safety guidelines, and a positive, fast-paced team environment across shifts. Flexible availability and strong communication are key.

Qualifications

• Previous retail or food service experience preferred.
• Strong leadership and communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic math and cash-handling abilities.
• Flexible availability including weekends and holidays.

Responsibilities

• Deliver exceptional customer service and maintain a welcoming cafe.
• Open/close the store following standards.
• Lead and support partners during shifts.
• Manage till counts, deposits, and register accuracy.
• Monitor beverage and food quality per recipes.
• Maintain inventory and assist with ordering.
• Coach baristas and foster a positive team culture.
• Lead shift briefings with daily goals and promotions.
• Uphold safety, sanitation and compliance with policies.

Skills

Leadership

Customer service

Communication

Cash handling

Problem-solving

Multi-tasking

Job description

Starbucks Lincoln – Roman Gate Drive Thru is seeking a Shift Supervisor to support store operations and lead the baristas on duty. You will work closely with the Store Manager to deliver outstanding customer service, maintain store standards, and ensure smooth daily operations.

The role emphasizes people leadership, adherence to recipes and safety guidelines, and a positive, fast-paced team environment across shifts. Flexible availability and strong communication are key.