Shift Supervisor: Lead Café Team & Guest Experience

Starbucks Lincoln A46 F&B DT; Lincoln; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Coffee perks

Partner discounts

Benefits (eligibility)

Job summary

Starbucks Lincoln is seeking a Shift Supervisor to support store operations, partner with Store Manager, and foster a customer-focused environment. You will guide baristas, ensure service quality, and uphold Starbucks standards during your shifts.

You will lead by example, coach team members, manage shift openings/closes, handle cash, and keep the cafe clean and welcoming while maintaining safety and adherence to policies. Flexible availability incl.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced, high-pressure environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service by engaging customers, resolving concerns in a friendly, timely manner.
• Maintain a clean, organized, and inviting café environment.
• Model Starbucks' mission and values to create a welcoming atmosphere for customers and partners.
• Open and/or close the store following Starbucks' standards.
• Lead and support partners during shifts, ensuring tasks are completed efficiently and correctly.
• Manage cash handling processes, including till counts, safe deposits, and register accuracy.
• Ensure beverage and food quality by monitoring preparation practices and adherence to recipes.
• Maintain inventory levels by restocking products and assisting with ordering as needed.
• Provide real-time coaching and feedback to baristas to support performance and growth.
• Lead shift briefings to communicate daily goals and updates.
• Uphold safety and sanitation guidelines and ensure compliance with policies.

Skills

Leadership

Customer service

Communication

Problem solving

Multi-tasking

Cash handling

Flexibility

Job description

Starbucks Lincoln is seeking a Shift Supervisor to support store operations, partner with Store Manager, and foster a customer-focused environment. You will guide baristas, ensure service quality, and uphold Starbucks standards during your shifts.

You will lead by example, coach team members, manage shift openings/closes, handle cash, and keep the cafe clean and welcoming while maintaining safety and adherence to policies. Flexible availability incl.