Starbucks Shift Supervisor

Starbucks Coffee Company; Ilford; On-site; GBP 19,000 - 27,000; Full time

Job summary

Starbucks Coffee Company in Ilford is seeking a Shift Supervisor who will assist the store manager in running daily operations during scheduled shifts. You will lead partners, delegate tasks and ensure the Starbucks Experience through prompt service, quality beverages, and a clean, welcoming store environment.

As a team lead, you will model the company values, provide coaching, and deliver consistent customer service while maintaining attendance and store standards during peak times.

Qualifications

• Customer service experience in retail or restaurant environments.
• Ability to direct the work of others.
• Fast learner with strong communication skills.
• Excellent verbal communication and listening skills.
• Understanding of the retail environment and customer service standards.
• Strong interpersonal skills and teamwork.

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains composure during high volume or unusual events to keep store operations to standard.
• Anticipates customer and store needs by evaluating environment and cues.
• Communicates information to manager so the team can respond and maintain the Third Place environment.
• Assists with new partner training and provides coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by addressing morale and performance concerns.
• Delivers legendary customer service with a customer-first attitude.
• Develops relationships with the shift team and understands motivation and concerns.
• Executes store operations during scheduled shifts and handles opening/closing duties.
• Follows cash handling and safety procedures to ensure partner safety.
• Monitors cash management and cash register policies.
• Ensures delivery of legendary service by guiding baristas during shifts.
• Maintains regular attendance and punctuality.
• Provides quality beverages, foods and products by following recipes and presentation standards.
• Follows health, safety and sanitation guidelines.
• Recognizes achievements and fosters recognition within the team.
• Uses operational tools to achieve shift-level excellence.

Skills

Customer service

Directing others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
  Customer service experience in a retail or restaurant environment, Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team