Shift Leader: Customer Experience & Operations

Starbucks Long Sutton - Wisbech Road DT; Spalding; On-site; GBP 12,000 - 15,000; Full time

Job summary

Starbucks is seeking a Store Operations Assistant to support the store manager in executing daily operations during scheduled shifts. You will deploy partners, delegate tasks, and ensure the Starbucks Experience for customers is delivered consistently.

The role emphasizes coaching, customer service, and adherence to health, safety and cash handling policies. The successful candidate will contribute to a positive team environment and reliable store performance.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Responsibilities

• Acts with integrity and promotes the culture, values and mission of Starbucks. Maintains calm demeanor during high volume to keep store operating to standard and set a positive example for the shift team.
• Anticipates customer and store needs by evaluating environment and customers for cues; communicates with manager to create the Third Place environment.
• Assists with new partner training by coaching and providing feedback to store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing morale changes and communicating them to the store manager.
• Creates a positive learning environment by coaching and giving timely feedback to partners on shift to ensure operational excellence.
• Delivers legendary customer service by putting the customer first and connecting with customers.
• Develops positive relationships with the shift team and addresses individual motivation and concerns.
• Executes store operations during scheduled shifts and handles opening and closing duties as assigned.
• Follows Starbucks policies for cash handling, safety and security to ensure partner safety during shifts.
• Follows cash management and cash register policies and ensures proper practices by the shift team.
• Follows up with barista during the shift to ensure legendary service for all customers.
• Maintains regular and punctual attendance.
• Provides quality beverages, whole bean, and food products by adhering to recipes and health guidelines.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks is seeking a Store Operations Assistant to support the store manager in executing daily operations during scheduled shifts. You will deploy partners, delegate tasks, and ensure the Starbucks Experience for customers is delivered consistently.

The role emphasizes coaching, customer service, and adherence to health, safety and cash handling policies. The successful candidate will contribute to a positive team environment and reliable store performance.