Sexual Health Administrator

Bedfordshire Hospitals NHS Foundation Trust; Luton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A prominent NHS Trust in the UK is seeking an Administrative Support Specialist for their Sexual Health and HIV service. This role involves providing comprehensive support to the multidisciplinary team, managing client communications, and ensuring high-quality service delivery. The ideal candidate will possess strong organizational and IT skills. This position offers a chance to contribute to community health with training and development opportunities in a friendly environment.

Benefits

Access to training and development programs

Friendly working environment

Impactful role in community health

Qualifications

• Proficient in IT software including Word, Excel, and Outlook.
• Demonstrated ability to work independently and manage a workload.
• Ability to provide high-level administrative support in a healthcare setting.

Responsibilities

• Provide comprehensive administrative support to the Multidisciplinary Team.
• Ensure all administrative processes are up to date and functional.
• Facilitate communication between clients and medical professionals.

Skills

Organizational skills

Customer service

IT proficiency

Empathy

Tools

INFORM Health Electronic Patient (EPR)

Chlamydia Screening Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

• Provide comprehensive, efficient administrative support for the whole sexual health and HIV service multidisciplinary team (MDT).
• Work independently, producing work of a consistently high standard. Be able to prioritise/re-prioritise own workload in order to meet set deadlines. Remain calm under pressure/when faced with challenging behaviours or situations.
• Be specifically responsible for administrative support related to the provision of HIV care/deal with calls to the HIV Medication telephone line etc. (Training provided).
• Work flexibly and in close liaison with the other Admin Team members, to ensure that key departmental administrative tasks are coordinated and robustly covered in times of colleagues' absence i.e. taking over mandatory reporting or Health Advisor support when required. (Training provided).
• Provide an efficient, empathetic and high level of customer service to clients and colleagues, in person, over the telephone, via email and other social media.
• Demonstrate a flexible approach to days/hours worked and actively participate in changes to planned rota to ensure that service has appropriate Reception cover for all clinics.
• Work effectively as part of the wider Multidisciplinary Team and support the Clinical/Deputy Operations Lead in achieving the service, Directorate and Trust's aims and objectives., Provide welcoming, efficient focal point of communication for all medical, professional and allied medical staff, within the Trust, with external organisations and with LSH clients.
• Use judgement, empathy and tact to determine and facilitate a successful outcome when managing verbal and written communications.
• Work independently and manage own workload effectively.
• Collaborate effectively with wider MDT to achieve departmental goals.
• Ensure that all administrative processes are up to date, fully functional and correctly followed.
• Be highly proficient in use of INFORM Health Electronic Patient (EPR) and Chlamydia Screening and Preventx Software (training provided).
• Be proficient using different IT software ie Word, Excel, Outlook and standard database creation/data entry.
• Provide specific administrative support for HIV client care/manage the HIV medication queries telephone (training given)
• Shared responsibility for LSH website/social media content and updates.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.