ServiceNow Technical Consultant

Xcede Recruitment Solutions; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking an experienced ServiceNow Technical Consultant for a crucial role in supporting high-profile client engagements. The initial 6-month contract allows for remote or hybrid working arrangements. Candidates must have at least 5 years' experience with the ServiceNow platform and proven capabilities in leading technical project deliveries, ensuring alignment with governance standards while engaging with stakeholders effectively. Strong knowledge of ITIL processes is required for success in this role.

Qualifications

• 5 years’ hands-on experience with the ServiceNow platform.
• Proven experience delivering enterprise-scale ServiceNow projects.
• Strong knowledge of ITIL processes and ServiceNow best practices.

Responsibilities

• Lead the technical delivery of ServiceNow projects.
• Act as the primary interface between business stakeholders and technical teams.
• Ensure defects are tracked and resolved effectively.
• Lead UAT and performance testing activities.

Skills

ServiceNow platform expertise

Project delivery management

Stakeholder communication

Agile and Waterfall methodologies

Problem-solving

Tools

ServiceNow ITSM

ServiceNow SPM

ServiceNow HRSD

ServiceNow IRM

Job description

ServiceNow Technical Consultant (Contract)

Initial Contract: 6 months
Start Date: Approximately 3–4 weeks
Location: UK or Europe (remote / hybrid depending on client)
Engagement Type: Contract / Freelance

The Opportunity:

We are seeking an experienced ServiceNow Technical Consultant to support a leading professional services firm on a high‑profile client engagement. This is an initial 6‑month contract, with a start date in approximately 3‑4 weeks. Due to client requirements, candidates must be based in the UK or Europe and have the right to work in their country of residence.

You will work across complex, enterprise‑scale ServiceNow programmes, providing technical leadership while ensuring delivery aligns with governance standards and client objectives.

Key Responsibilities ServiceNow Delivery & Governance

• Lead the technical delivery of ServiceNow projects, ensuring scope, timelines, and delivery objectives are met
• Ensure alignment with internal delivery standards and client governance frameworks
• Identify and manage delivery risks, including security, audit, and quality considerations

Technical Oversight

• Provide hands‑on and advisory support across ServiceNow configuration, customisation, and integrations
• Guide delivery teams on scripting, automation, and ServiceNow best practices
• Oversee implementations across modules including ITSM, SPM, HRSD, and IRM

Client & Stakeholder Engagement

• Act as the primary interface between business stakeholders and technical teams
• Facilitate requirements gathering sessions, design workshops, and solution walkthroughs
• Maintain clear communication and manage client expectations throughout the engagement

Quality & Operational Readiness

• Lead UAT and performance testing activities
• Ensure defects are tracked and resolved effectively
• Support documentation and knowledge transfer to enable operational handover

Additional Contributions

• Support proposals, bids, or client presentations where required
• Contribute to internal practice initiatives or thought leadership
• Maintain current ServiceNow knowledge through certifications and enablement activities

Required Experience ServiceNow Expertise

• 5 years’ hands‑on experience with the ServiceNow platform
• Strong knowledge of ITSM, SPM, HRSD, and IRM modules
• Experience overseeing configuration, custom development, and integrations
• Solid understanding of ITIL processes and ServiceNow best practices

Delivery & Consulting Skills

• Proven experience delivering enterprise‑scale ServiceNow projects
• Comfortable working across Agile and Waterfall delivery models
• Strong governance, risk, and delivery management capability
• Confident facilitating workshops and engaging senior stakeholders

Professional Skills

• Excellent communication and stakeholder management skills
• Ability to lead technical teams and coordinate across multiple workstreams
• Structured, analytical approach to problem‑solving

Preferred / Desirable

• ServiceNow certifications (CSA, ITSM, HRSD, ITOM)
• ITIL, PRINCE2, or PMP certifications
• Consulting background or experience within a large professional services organisation
• Proven ability to work effectively in a matrixed environment