ServiceNOW Technical Consultant

DXC Technology; Farnborough; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology consultancy is seeking a ServiceNow Technical Consultant to join their innovative team. In this role, you will design and deliver solutions using the ServiceNow platform, engaging in client workshops to gather requirements and develop high-quality configurations. The ideal candidate will have significant experience in ServiceNow and strong scripting skills. This position offers flexible working arrangements, including remote work and opportunities for personal development within a supportive team.

Benefits

Comprehensive Flex benefits

Pension

Life insurance

Health insurance

25 days holiday plus options to increase

Training and development opportunities

Qualifications

• Several years of experience in ServiceNow design and development.
• Experience in a consulting environment is preferable.
• Ability to work from home and travel to client locations as needed.

Responsibilities

• Deliver ServiceNow solutions to multiple customers.
• Participate in client workshops to gather requirements.
• Develop and configure solutions in ServiceNow.

Skills

Scripting skills (JavaScript, HTML, XHTML, XML, CSS, AJAX, AngularJS)

Service Management concepts

Communication skills

Customer service focus

Education

ServiceNow Certified Administrator

ServiceNow Certified Implementation Specialist

ServiceNow Application Developer

ITIL Foundation

Tools

ServiceNow platform

Job description

Job Description:

ServiceNOW Technical Consultant

Location: On site in Aldermaston

Salary: Dependent on Experience

Due to Security clearance requirements candidates must be UK nationals or sole British citizens and resided in the UK for 10 years or more.

The role:

As a ServiceNow Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform.

Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.

Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands‑on development to both our client and internal technical resources.

Responsibilities:

• You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
• Participating in client workshops and requirements gathering to build requirements and design solutions. Advising and making recommendations on proposed solutions.
• Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go‑live support.
• Mentoring and training more junior members of the team
• Producing documentation and training material for the implemented solutions.

Requirements:

The ideal candidate will have several years' experience in ServiceNow design and development preferably in a consulting environment.

Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous.

An understanding of Service Management concepts, delivery assurance principals and procedures.

A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.

Ideally you will have obtained some of the following certifications:

• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist
• ServiceNow Application Developer
• ITIL Foundation

Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage.

You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.

Able to work as part of a team or individually to project timelines, you will need to be pro‑active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.

You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.

What we offer:

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions.

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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