ServiceNow Technical Architect

Focus Cloud; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading IT services firm in the UK is seeking a ServiceNow Technical Architect to design and deliver enterprise-scale solutions. This senior role requires strong Customer Service Management (CSM) expertise, extensive integration experience, and the ability to lead complex projects. The ideal candidate will have a proven track record in ServiceNow implementations and will work closely with stakeholders to ensure robust, future-proof solutions. This is a contract position based in Surrey, UK, with an immediate start anticipated.

Qualifications

• Minimum of 5 years' experience in ServiceNow environments.
• Strong knowledge of Customer Service Management and ITSM.
• Ability to design scalable solutions.

Responsibilities

• Analyse business requirements for ServiceNow solutions.
• Define and maintain architecture blueprints.
• Lead end-to-end delivery of ServiceNow CSM solutions.

Skills

Proven experience as a ServiceNow Technical Architect

Strong hands-on expertise in ServiceNow CSM

Extensive integration experience using REST, SOAP, APIs

Experience leading multiple ServiceNow implementations

Knowledge of Flow Designer, Orchestration

Experience with third-party integrations

Excellent stakeholder engagement skills

Job description

Position: ServiceNow Technical Architect

Employment Type: Contract

Start: ASAP (January/February 2026)

Duration: 6 Months

Location: Surrey, UK

Language(s): English

Focus on SAP

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client

Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting‑edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.

Role

We are seeking an experienced ServiceNow Technical Architect with strong Customer Service Management (CSM) and ITSM expertise to design, deliver, and govern enterprise‑scale ServiceNow solutions. This is a senior, hands‑on architecture role where you will define scalable technical designs, lead complex integrations, and provide technical leadership across ServiceNow delivery teams. You’ll work closely with business stakeholders and project teams to ensure solutions are robust, future‑proof, and aligned to platform best practices.

Key Responsibilities

• Analyse business requirements and translate them into ServiceNow CSM / ITSM technical solutions
• Define and maintain architecture blueprints and detailed solution designs
• Design and implement integrations between ServiceNow and external systems (e.g. CRM, ERP, cloud platforms)
• Ensure solutions are scalable, secure, and aligned with future business needs
• Lead end‑to‑end delivery of ServiceNow CSM solutions from design through deployment
• Maintain and enhance existing ServiceNow applications and modules
• Establish and enforce technical governance, standards, and best practices
• Act as a subject matter expert for resolving complex ServiceNow technical issues
• Provide technical leadership, guidance, and mentorship to development teams
• Collaborate closely with stakeholders to ensure solution alignment and delivery success

Key Skills

• Proven experience as a ServiceNow Technical Architect, specialising in CSM.
• Strong hands‑on expertise in ServiceNow CSM, including case management, workflows, and portals.
• Extensive integration experience using REST, SOAP, APIs, MID Server, Integration Hub.
• Experience leading multiple ServiceNow implementations, including at least 3 full‑lifecycle projects.
• Knowledge of Flow Designer, Orchestration, and Integration Hub spokes.
• Experience with third‑party integrations (e.g. Salesforce, SAP, Oracle, AWS, Azure).
• Exposure to instance consolidation, upgrades, migrations, and performance tuning.
• Excellent stakeholder engagement, communication, and client‑facing skills.

If you are interested or would like to know more, please email [e-mail] with your CV and availability to speak.

Applicants must be a UK based and holds a valid right to work status.