ServiceNow Solutions & Product Architect (Manager)

Deloitte LLP; St Albans, Milton Keynes, Reading, Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading professional services firm is seeking an experienced ServiceNow Solutions Architect in St Albans to design innovative solutions on the ServiceNow platform. The role requires strong technical expertise, excellent communication skills, and the ability to collaborate with cross-functional teams. The architect will be responsible for managing the design and implementation of complex ServiceNow solutions while ensuring ongoing performance and stability.

Qualifications

• Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture.
• Experience with API integrations and integration technologies.
• Excellent written and verbal communication, interpersonal, and presentation skills.

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions.
• Collaborate with business stakeholders to gather requirements.
• Provide technical leadership and guidance to development teams.

Skills

ServiceNow experience as an architect

Communication skills

Problem-solving skills

API integrations

Experience with ITSM, ITBM

Education

Certified ServiceNow Administrator or equivalent

Tools

Word

Excel

Visio

PowerPoint

Job description

Birmingham, Milton Keynes, Reading, St Albans

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

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Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Summary:

The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform.

Responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives.
• Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications.
• Develop and maintain detailed architectural diagrams, design documents, and technical specifications.
• Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards.
• Perform code reviews and ensure the quality and performance of ServiceNow solutions.
• Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies.
• Troubleshoot and resolve technical issues related to ServiceNow solutions.
• Stay current with the latest ServiceNow features, updates, and best practices.
• Contribute to the development and maintenance of ServiceNow's roadmap and strategy.
• Mentor and guide junior team members.
• Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance.
• Ensure solutions are scalable, reliable, and maintainable.
• Adhere to IT governance and security policies.
• Proactively identify and mitigate potential risks.
• Contribute to the continuous improvement of ServiceNow processes and procedures.

Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work.

Connect to your skills and professional experience

Required:

• Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices
• Certified ServiceNow Administrator (CSA) or equivalent
• Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations
• Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences
• Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM
• Experience with API integrations and integration technologies
• Familiarity with Agile development methodologies
• Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices
• Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint.

Preferred:

• ServiceNow Developer experience (beneficial but not required; this is not a developer role)
• Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent
• Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM)

Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.