ServiceNow Senior Managed Service Consultant

Atos Group; Aberdeen City; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global technology leader is seeking a Senior Managed Service Consultant in Aberdeen, Scotland. The role involves engaging with clients to manage enhancement requests and deliver ServiceNow implementations. Applicants should have ServiceNow expertise, strong scripting skills, and customer engagement experience. This full-time position offers remote work flexibility and diverse employee benefits, including a pension scheme and private medical cover.

Benefits

Pension Scheme - contributions matched up to 10%

Private medical cover

Income Protection

Life Assurance

25 days paid leave

Flex benefits program

Qualifications

• Must hold at least 2 CIS certifications.
• Proficient in web services (REST, SOAP, XML, JSON).
• Experience with ServiceNow modules is desirable.

Responsibilities

• Manage enhancement requests and lead design workshops.
• Deliver ServiceNow implementations from design through testing.
• Share best practices and support knowledge transfer.

Skills

ServiceNow expertise

Strong scripting (PERL, JavaScript, Python, Shell)

Technical delivery

Customer engagement

Collaboration & communication

Business Development

Sales Experience

B2B Sales

Time Management

Troubleshooting

Tools

ServiceNow

MySQL

MSSQL

Oracle

Job description

Atos Group is a global leader in digital transformation with c. 70000 employees and annual revenue of c. 10 billion operating in 67 countries under two brands Atos for services and Eviden for products. European number one in cybersecurity cloud and high-performance computing Atos Group is committed to a secure and decarbonised future and provides tailored AI-powered end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world the Group enables its customers and employees and members of societies at large to live work and develop sustainably in a safe and secure information space.

Our Application Management Services

The primary role of the Senior Managed Service Consultant is to work closely with managed service customers to review enhancement requests, propose solutions to business problems and then deliver the chosen design.

Where purpose meets career

• Opportunity to configure and develop ServiceNow applications and modules across the breadth of the platform
• Opportunity to engage with multiple customers in different sectors using different areas of the ServiceNow product
• Career development - ServiceNow training and certification in line with business needs and personal growth

Responsibilities

• Customer engagement & ownership: Act as first point of contact, manage enhancement requests and lead design workshops.
• Technical delivery & problem-solving: Provide creative solutions and deliver ServiceNow implementations from design through testing.
• Collaboration & communication: Share best practices, demonstrate strong verbal/written skills and support knowledge transfer.

Required skills and experience

• ServiceNow expertise including implementation experience plus at least 2 CIS certifications.
• Technical proficiency: Strong scripting (PERL JavaScript Python Shell) and web services (REST SOAP XML JSON).
• Additional knowledge (desirable): Experience with ServiceNow modules (SPM ITOM CSM HR IRM) and relational databases (MySQL MSSQL Oracle).
• Must hold or be capable of obtaining SC clearance to work with UK public sector organisations.

Benefits

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave National Holidays
• Flex benefits program

Note

This role is UK-based and offers a remote working opportunity with occasional UK domestic travel.

Recruiter Contact

Please write directly to Inka Tsonevaon.

Diversity Equity & Inclusion

Here at Atos diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer we encourage applications from all applicants especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application please contact our recruiter or send an email to our dedicated mailbox.

Lets grow together.

Key Skills

• Business Development
• Sales Experience
• B2B Sales
• Time Management
• HP Service Manager
• Windows
• ServiceNow
• Relationship Management
• Operating Systems
• Management Consulting
• Troubleshooting
• Automotive Service

Employment Type : Full-Time

Experience: years

Vacancy: 1

Required Experience: Senior IC

Service Consultant • Aberdeen, Scotland, UK