ServiceNow Production Support Engineer

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial services firm is seeking an Application Support Engineer to manage day-to-day operations of the ServiceNow platform. The role involves troubleshooting, optimizing performance, and ensuring system reliability. Candidates should have experience in application support, knowledge of monitoring tools and web development frameworks. This dynamic position requires strong analytical skills and a client-focused approach. Join a fast-paced team committed to continuous improvement and operational excellence.

Qualifications

• Experience in a production/application support or automation/engineering role.
• Experience managing production performance monitoring tools.
• Strong sense of ownership and pride in the work you do.

Responsibilities

• Support day-to-day management of the ServiceNow platform.
• Install and manage APIs for systems interacting with ServiceNow.
• Troubleshoot complex code issues and automate system maintenance.

Skills

Production / application support experience

Experience with monitoring tools (e.g., Splunk, Grafana)

Web front end development frameworks (JavaScript, Python, JQuery)

Agile Development experience

Analytical and problem-solving skills

Tools

ServiceNow

Application servers

Web servers

Databases

Job description

A leading global financial services firm is seeking an Application Support Engineer to manage day-to-day operations of the ServiceNow platform. The role involves troubleshooting, optimizing performance, and ensuring system reliability. Candidates should have experience in application support, knowledge of monitoring tools and web development frameworks. This dynamic position requires strong analytical skills and a client-focused approach. Join a fast-paced team committed to continuous improvement and operational excellence.