ServiceNow Developer (12 month FTC)

Bell Integration; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading IT services company in London is seeking a ServiceNow Developer to manage the ServiceNow platform crucial for customer support. You will ensure compliance with best practices in development and support, focusing on creating efficient workflows and automating processes. The ideal candidate will have over 3 years of experience in ServiceNow development, coupled with strong technical skills in scripting and system integration. This opportunity offers a dynamic environment in a company committed to excellence.

Qualifications

• 3+ years of ServiceNow Developer and configuration experience.
• Experience managing ServiceNow upgrades, patching, and integrations.
• Ability to troubleshoot complex system issues.

Responsibilities

• Oversee the ServiceNow platform supporting customer needs.
• Ensure best practices in ServiceNow development and support.
• Produce logical workflows and automations based on business requirements.

Skills

Domain Separated ITSM ServiceNow

JavaScript

Glide API

Business Rules

Flow Designer

REST/SOAP APIs

Workflow Automation

CMDB Management

Troubleshooting

Education

ServiceNow Certified App Developer

ServiceNow Certified Implementation Specialist

ITIL v4 Foundation Certification

Job description

In this role you will be part of our ServiceNow team, overseeing a core platform which Bell uses to provide support our customers. You will be responsible for day-to-day activities surrounding ServiceNow development and support, ensuring Bell operates in accordance with best practice and makes full use of the ServiceNow system and accompanying processes and reporting.

Qualifications & Experience

• Strong experience with Domain Separated ITSM ServiceNow
• 3+ years of ServiceNow Developer and configuration experience
• Understand business requirements and produce logical workflows and automations to meet these. Prioritising workload to meet business needs

Technical Skills

• Experience managing ServiceNow upgrades, patching, and integrations
• Proven ability to troubleshoot complex system issues and optimize performance
• Scripting Expertise (JavaScript, Glide API, Script Includes, Business Rules)
• Workflow & Automation Development (Flow Designer, UI Policies, Scheduled Jobs, Inbound Actions)
• CMDB & Asset Management (Discovery, Service Mapping, Data Integrity)
• Integration Development (REST/SOAP APIs, MID Servers, Webhooks)

Desirable Certifications

• ServiceNow Certified App Developer
• ServiceNow Certified Implementation Specialist (CIS-ITSM, CIS-Discovery, CIS-Service Mapping, etc.)
• ITIL v4 Foundation Certification (Preferred but not mandatory)