ServiceNow Architect CSM focus Portal

JR United Kingdom; Plymouth; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading company in the UK is seeking an experienced ServiceNow Architect with a focus on CSM Portal. This full-time remote role requires over a decade of hands-on ServiceNow experience, specifically in CSM and CSM Portal, to support design and integration efforts effectively. Ideal candidates will possess strong problem-solving skills and the ability to communicate complex topics clearly, ensuring collaborative success in projects involving advanced system customizations and integrations.

Qualifications

• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
• Technical & Functional Experience in designing and prototyping using ServiceNow capabilities.
• Excellent communication skills to explain complex topics to non-IT audiences.

Responsibilities

• Support transversal design topics, focusing on OnePortal integration between Adobe and ServiceNow.
• Manage and customize the Portal and CSM Portal.
• Proactive approach in proposing help and seeking optimizations.

Skills

CSDM

Product roadmap awareness

Workspaces

UI Builder

Flow Designer

Integrations with third-party tools

ServiceNow Platform

Portal management

CSM Portal experience

Problem-solving

Communication skills

Job description

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ServiceNow Architect CSM focus Portal, Plymouth

Client: Innova Solutions

Location: Plymouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Strong knowledge of Workspaces, UI Builder, Flow Designer
• Experience with integrations with third-party tools (scripted APIs and Integration Hub)
• Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Practical experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
• 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills to explain complex topics to non-IT audiences, active listening, and a supportive attitude
• Proactive approach: proposing help, detecting areas for improvement, and seeking optimizations
• Team player: willing to support and assist when needed