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ServiceNow Architect CSM focus Portal

JR United Kingdom

Plymouth

Remote

GBP 70,000 - 90,000

Full time

Yesterday
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Job summary

A leading company in the UK is seeking an experienced ServiceNow Architect with a focus on CSM Portal. This full-time remote role requires over a decade of hands-on ServiceNow experience, specifically in CSM and CSM Portal, to support design and integration efforts effectively. Ideal candidates will possess strong problem-solving skills and the ability to communicate complex topics clearly, ensuring collaborative success in projects involving advanced system customizations and integrations.

Qualifications

  • 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal.
  • Technical & Functional Experience in designing and prototyping using ServiceNow capabilities.
  • Excellent communication skills to explain complex topics to non-IT audiences.

Responsibilities

  • Support transversal design topics, focusing on OnePortal integration between Adobe and ServiceNow.
  • Manage and customize the Portal and CSM Portal.
  • Proactive approach in proposing help and seeking optimizations.

Skills

CSDM
Product roadmap awareness
Workspaces
UI Builder
Flow Designer
Integrations with third-party tools
ServiceNow Platform
Portal management
CSM Portal experience
Problem-solving
Communication skills

Job description

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ServiceNow Architect CSM focus Portal, Plymouth

Client: Innova Solutions

Location: Plymouth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

  • Good knowledge of CSDM
  • Excellent product roadmap awareness
  • Strong knowledge of Workspaces, UI Builder, Flow Designer
  • Experience with integrations with third-party tools (scripted APIs and Integration Hub)
  • Deep understanding of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
  • Portal management and customization skills
  • Practical experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
  • 10+ years hands-on ServiceNow experience, including 3+ years on CSM & CSM Portal
  • Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
  • Strong problem-solving skills
  • Excellent communication skills to explain complex topics to non-IT audiences, active listening, and a supportive attitude
  • Proactive approach: proposing help, detecting areas for improvement, and seeking optimizations
  • Team player: willing to support and assist when needed
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