ServiceNow Architect CSM focus Portal

JR United Kingdom; Warrington; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading consulting company is seeking an experienced ServiceNow Architect with a CSM focus. This remote position requires a candidate with deep ServiceNow expertise and strong design capabilities to optimize integrations with Adobe and key ServiceNow platforms, aiming at enhancing user experiences. Successful applicants will bring over a decade of hands-on experience and exemplary problem-solving skills.

Qualifications

• 10+ years hands-on ServiceNow experience, with 3+ years in CSM & CSM Portal.
• Ability to explain complex topics to non-IT audiences.
• Proactive attitude and strong problem-solving skills.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Optimize CSM Portal and Service Catalog setup.

Skills

Knowledge of CSDM

Product roadmap awareness

Proficiency with Workspaces

Proficiency with UI Builder

Proficiency with Flow Designer

Integrations with 3rd party tools

Deep knowledge of ServiceNow Platform

Portal management and customization

Experience with CSM

Strong problem-solving skills

Excellent communication skills

Proactive attitude

Team player

Job description

ServiceNow Architect CSM focus Portal

Location:

Warrington, Cheshire

Client:

Innova Solutions

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Proficiency with Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep knowledge of the ServiceNow Platform and core features (main applications, shared capabilities, CMDB)
• Portal management and customization
• Experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog setup
• 10+ years Hands-on ServiceNow experience with 3+ years in CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions using SN capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences
• Proactive attitude, willing to support design activities and seek optimizations
• Team player, supportive and adaptable in challenging situations