ServiceNow Architect CSM focus Portal

JR United Kingdom; Brighton; Remote; GBP 70,000 - 110,000; Full time

Job summary

A leading company is seeking a ServiceNow Architect focused on CSM Portal for full remote work from the UK, France, Poland, Portugal, or Spain. This role requires extensive experience in ServiceNow, with an emphasis on integration and design to support client needs.

Qualifications

• 10+ years hands-on ServiceNow experience with 3+ years in CSM & CSM Portal.
• Designing and prototyping skills in ServiceNow capabilities.

Responsibilities

• Support transversal design topics for OnePortal integration.
• Manage and customize Portal with CSM, ensuring efficient data exchange.

Skills

Knowledge of CSDM

Understanding of ServiceNow Platform

Knowledge of Workspaces

Experience with 3rd party tool integrations

Strong problem-solving skills

Excellent communication skills

Team player attitude

Job description

ServiceNow Architect CSM focus Portal

Client:

Innova Solutions

Location:

Brighton, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics, with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Awareness of product roadmaps
• Knowledge of Workspaces, UI Builder, Flow Designer
• Experience with 3rd party tool integrations (scripted APIs and Integration Hub)
• Deep understanding of ServiceNow Platform and core features (main applications, shared capabilities, CMDB)
• Portal management and customization
• Experience with CSM, data exchange between Portal, CSM Portal, Service Catalog setup
• 10+ years Hands-on ServiceNow experience with 3+ years in CSM & CSM Portal
• Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills, able to explain complex topics to non-IT audiences
• Proactive attitude in design activities and optimization
• Team player willing to support and assist as needed