ServiceNow Architect CSM focus Portal

JR United Kingdom; Colchester; Remote; GBP 70,000 - 95,000; Full time

Job summary

A leading company seeks a ServiceNow Architect with a CSM focus for a fully remote role. The ideal candidate will possess over 10 years of experience, specializing in CSM Portal integrations and customizations. Responsibilities include supporting design topics and providing proactive solutions. Excellent communication skills are necessary to work effectively with both technical and non-technical stakeholders.

Qualifications

• 10+ years hands-on ServiceNow experience with 3+ years in CSM & CSM Portal.
• Deep knowledge of ServiceNow Platform and core features.
• Experience with 3rd party integrations and customization.

Responsibilities

• Support transversal design topics with OnePortal integration.
• Provide expertise in CSM Portal management and customization.
• Collaborate as a team player in challenging situations.

Skills

CSDM

Integration Hub

Flow Designer

Proactive Approach

Problem-Solving

Communication Skills

Team Player

Job description

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ServiceNow Architect CSM focus Portal, Colchester

Client: Innova Solutions

Location: Colchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Seeking an experienced CSM architect to support transversal design topics with a focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations is required.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Proficiency with Workspaces, UI Builder, Flow Designer
• Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
• Deep knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB)
• Portal management and customization skills
• Hands-on experience with CSM, data exchange between Portal, CSM Portal, Service Catalog definition, and setup
• 10+ years Hands-on ServiceNow experience with 3+ years in CSM & CSM Portal
• Designing and prototyping skills to transform ideas into solutions leveraging ServiceNow capabilities
• Strong problem-solving skills
• Excellent communication skills to explain complex topics to non-IT audiences, active listening, and a supportive attitude
• Proactive approach in proposing help, detecting improvement areas, and seeking optimization
• Team player willing to support and assist in challenging situations