ServiceNow Architect CSM focus Portal

JR United Kingdom; Stevenage; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a skilled ServiceNow Architect with a focus on the CSM Portal for remote work from various UK and European locations. The role demands extensive experience in ServiceNow and CSM integration, excellent problem-solving skills, and a proactive, team-oriented approach to optimizing solutions.

Qualifications

• 10+ years hands-on experience with ServiceNow.
• 3+ years experience with CSM & CSM Portal.
• Experience in designing and prototyping solutions.

Responsibilities

• Support transversal design topics with a focus on OnePortal integration.
• Engage in designing and prototyping for solutions leveraging SN capabilities.
• Proactively support team members during complex tasks.

Skills

Knowledge of CSDM

Product roadmap awareness

Knowledge of Workspaces

UI Builder

Flow Designer

Integrations with 3rd party tools

Knowledge of ServiceNow Platform

Portal management

CSM Portal experience

Problem-solving skills

Excellent communication

Proactive approach

Team player

Job description

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ServiceNow Architect CSM focus Portal, stevenage

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Client:

Innova Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

ServiceNow Architect CSM focus Portal

Contract

FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)

Experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.

Technical & Functional Experience:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization
• Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences (with practical experiences)
• 10+ years Hands-on ServiceNow with 3+ years on CSM & CSM Portal.
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
• Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated